Shipping Times

How long does it take to ship my order?

Once you've placed your order, it usually takes 3-5 business days to process it for delivery. Once that is done, we will send you a confirmation email. For the countries that we do FREE SHIPPING the average time of arrival is between 14 - 27 days. Please do keep in mind that there may be processing and shipping delays due to COVID-19.

Below is the estimate time for these countries that we ship to with FREE SHIPPING:

United States
Standard Shipping:  14 - 28 days

Canada
Standard Shipping: 14 - 28 days

Australia
Standard Shipping: 14 - 28 days

United Kingdom
Standard Shipping: 14 - 28 days

Germany
Standard Shipping: 7 - 24 days

France
Standard Shipping: 14 - 28 days

Rest Of The World:
Standard Shipping: 18 - 28 days

Please keep in mind that packages are shipped Monday - Friday and shipping times may be extended due to customs in your country. In the case that your package exceeds the estimated shipping time, please send us an email so that we can investigate. Please note to check the 'Which Countries do you ship to' below to see if your country is eligble for FREE SHIPPING. If not, then you can kindly contact us for the shipping rates.
Which countries do you ship to?
At the moment we only ship to the following countries:

China, Japan, Russia, Singapore, Armenia, Austria, Belarus, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Madagascar, Anguilla, Bahamas, Costa Rica, Brazil, Chile, Colombia, Peru, Australia, Cook Islands, New Zealand, Canada, Mexico, United States, South Georgia & South Sandwich Islands.

For shipping outside of these countries, please send us an email. Also please note that this may be updated to accept more countries. (Last update: 16/10/20)
Can I return if product is damaged?
If your product arrives damage, then please contact us in 7 days after you receive the package and we will issue you a refund or send you another product. 
Do you offer free shipping?
Yes, we offer FREE SHIPPING to the following countries listed.
How long till I receive my product?
Please allow up to 14 - 28 days to receive your order. Please note that due to the situation right now, delays will be expected. If you have not recived your order in the required time-frame then please do contact us.
Where do you ship from?
Our warehouses are located in USA, UK and China. Products ship from either warehouse depending on the stock availability of the item as well as your shipping address. Most products do ship from our main warehouse in China.

Shipping Policy

Customs & Duties: (In most cases, packages shipped to US & Canada don't require any additional fees.) All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes.

We can't hold responsibility for that and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally.

Lost / Stolen package: Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund. If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.

If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.

My order hasn't arrived: If you haven't received your order within 75 business days, your order is eligible for refunds or free reshipment. Please email us on the contact page.

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