FAQ

How long does it take to ship my order?

Once you've placed your order, it usually takes 3-5 business days to process it for delivery. For the countries that we do FREE SHIPPING the average time of arrival is between 14 - 27 days. Please do keep in mind that there may be processing and shipping delays due to COVID-19.

Standard Shipping for these countries: 14 - 27 days

Please keep in mind that packages are shipped Monday - Friday and shipping times may be extended due to customs in your country. In the case that your package exceeds the estimated shipping time, please send us an email so that we can investigate.

Please note to check about your country and shipping time you can click here.
Which countries do you ship to?
You can check the full list here.
Can I return if product is damaged?
If your product arrives damage, then please contact us in 7 days after you receive the package and we will issue you a refund or send you another product. 
Do you offer free shipping?
Yes, we offer FREE SHIPPING to the following countries listed.
How long till I receive my product?
Please allow up to 14 - 28 days to receive your order. Please note that due to the situation right now, delays will be expected. If you have not recived your order in the required time-frame then please do contact us.
Where do you ship from?
Our warehouses are located in US, UK and China. Products ship from either warehouse depending on the stock availability of the item as well as your shipping address.
How do you process payments?
Payments can be made with paypal or credit card - visa, matercard, american express or apple pay. All payments are processed with stripe and are 100% SAFE AND SECURE. We use paypal and stripe as payment processors. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

All transactions are SSL (Secure Socket Layer) protected. Your information and your donors information are securely transmitted during the processing of all payments. We make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

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